Ask Questions

We like to talk about topics that interest us. But to have better conversations, step out of yourself for a moment and think more about the other person.

Ask open-ended questions, starting with who, what, when, where, why or how. "What was that like?" "How...

Those that require more than a “yes” or “no” answer, are the best type of questions to ask if you’re looking to establish common ground. 

Just be careful not to overdo your questioning. You don’t want the other person to feel like they’re being interrogated.

A mediation mindset is a place for trying to get to the root of an issue. That might mean proceeding without an agenda and just trying to learn more. 

Use open-ended questions: "Can you tell me why?” Keep the questions to six words or fewer. And don’t think too much. Just...